Why are Jeep 4xe owners receiving a recall?

The Jeep 4xe recall has hit one pair hard in the pockets.

Jeep 4xe recall

Sunshine says she received a written notice for Jeep’s 4xe recall in the mail “a while ago.”

“It’s half electric,” she says about the car she shares with her husband. “They are very expensive, and the main benefit of spending the extra money… is that it has a hybrid (feature).”

However, Sunshine states that they can no longer use that function due to the recall.

She reads from the sign that said the vehicle was in danger of catching fire. It also instructed the customer to “disconnect your Jeep.”

Without the use of the hybrid electric feature, Sunshine claims she had to “drive (the Jeep) like a normal car and put gas in it like a normal car.”

According to Sunshine, Jeep’s recall letter also informed her that no fix for the problem was available.

No answers

“We received (the letter) a while ago and they just have no response and these cars are expensive,” she claims.

In the caption of the video she also says: “It says don’t park near buildings because even if unplugged they randomly catch fire!!!!!!!”

The high price of the Jeep, the gas costs and the lack of accountability in the recall letter left Sunshine outraged.

“Will they say: OK, you bought a hybrid car, but now you can’t use it anymore?” she asks her viewers.

“Are they allowed to do that?” she concludes. “It’s crazy to me.”

Facts about the recall

Jeep issued a recall earlier this month. According to Car and driver“Notification letters are expected to be sent to owners by October 17.”

Sunshine did not provide the specific date she received her letter.

“The recall affects 154,032 4xe models, including 2020 to 2024 Wranglers and 2022 to 2024 Grand Cherokee,” Car and Driver said. The problem is related to a fault in the vehicles’ high-voltage batteries.

The batteries are less at risk if they are not charged. Hence the recall’s instruction to Jeep owners to avoid charging or driving the car with the hybrid-electric function.

The National Highway Traffic Safety Administration (NHTSA) advised: “Owners should park their vehicles outdoors and away from structures and other vehicles until their vehicle is resolved.”

It also says: “In addition, owners should not charge unrepaired vehicles as the risk of fire is greater with a charged battery and the risk of fire is lower when the battery is discharged.”

What Jeep is doing about the recall

Despite Sunshine’s claims that Jeep doesn’t offer any solutions, either Car and driver and the NHTSA argue that this is not the case.

Per car and driver, Jeep dealers can “replace the battery pack of the PHEVs or update the software as deemed necessary. These activities are reimbursed free of charge.”

The NHTSA website also states: “Chrysler dealers will update the battery control module software. Dealers will also inspect the high-voltage battery and replace it if necessary.”

The Daily Dot reached out to Jeep via email for a statement.

Viewers weigh in

Sunshine’s video was viewed 15,200 times and several Jeep owners expressed similar dissatisfaction with the car company.

“I lease a Grand Wagoneer and I have a recall on mine that has not been answered. It’s been a shitshow with them for 3 years, so glad I rented it. Never again Jip!” wrote one person.

@torrisunshine #greenscreen it also says that you are not allowed to park near buildings because even if they are not plugged in they will randomly catch fire!!!!!!! What’s going on? #jeep #jeepwrangler #jeeplife #jeep4xe #jeep4xeplugin ♬ original sound – Torri Sunshine

Another said of the recall: “My parents have two, they both have this problem…so what is Jeep going to do?! They should buy them back.”

“It’s CRAZY! I’m so annoyed that not only can we not use the electricity, but you can’t park them in a garage anymore,” someone else added.

The Daily Dot reached out to Sunshine via email and TikTok direct message.

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