Commentary: In our haste to become a Smart Nation, we must not leave the elderly behind

HELPING THE ELDERLY ON ALL FRONTS

Digital isolation is a vicious cycle for older people: the more digitally excluded they become and feel, the less likely they are to adopt new technology and digital services as they arise.

Government initiatives should continue to prioritize investments in digital literacy training for older adults, but such programs should be accessible, practical, and focus on basic digital skills such as safely navigating apps and online transactions.

Grassroots support from community centers and voluntary welfare organizations has been crucial in providing ongoing support and workshops for older people, but more can be done.

While seniors’ corners aim to tackle social isolation, ‘digital citizen corners’ could be established to provide seniors with digital access and guidance. Targeting singles and digitally isolated individuals living with others would expand the reach of these programs.

Grants are available to make smartphones and internet access more affordable for seniors, but many seniors are unaware of them and don’t know how to apply for them. Public information campaigns, such as roadshows, can better inform older people and their families about these types of assistance options.

Some older adults may need more personal assistance or “hand-holding” from community centers or grassroots volunteers to guide them through setting up accounts on different platforms and understanding how to use them.

Technology companies can also improve seniors’ digital experiences by creating clean, straightforward interfaces with clear icons and minimal menu layers. Tasks like calling or sending messages require just a few taps.

Built-in features such as voice commands and smart prompts that provide turn-by-turn guidance can also make apps easier to use for seniors.

DIGITAL INCLUSION

The elderly themselves must be open and willing to commit to efforts to help them adapt to digitalization. In view of this, family support can make a major contribution where external assistance programs fall short.

We must distance ourselves from stigmatizing the elderly. For example, scams are a risk we all face, regardless of age or technical knowledge. Guide our elders, but give them space to build their trust in digital spaces without excessive supervision or control.

In an increasingly digitalized world, ensuring that our elderly are not left behind is just the beginning. Today’s tech-savvy youth will grow older and may one day need the same support.

By cultivating a national mindset of digital inclusivity, we can protect our current elders, but also lay the foundation for a future where every Singaporean, regardless of age or other barriers, can confidently navigate the digital future.

Dr. Lim Boon Leng is a psychiatrist at Gleneagles Medical Center.